mdg Privacy Policy

This page describes what we collect when you use mdg and how we keep that data protected. We at mdg collect personal information—name, email, address, payment details—only to operate our platform, process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with legal obligations.

Our mdg privacy practices follow industry standards for data encryption, secure storage, and limited third-party sharing. We do not sell your information to marketers or data brokers. Your data is used solely to serve your account, settle transactions, and meet regulatory requirements.

This policy outlines what we collect, how we use it, who we share it with, your rights, and how to contact us with privacy questions.

What Data We Collect on mdg

We at mdg collect information in two ways: directly from you during account setup and automatically as you use our platform.

Information you provide: During registration, we collect your full name, email address, phone number, residential address, and date of birth. When you deposit, we collect payment method details (bank account number, e-wallet identifier, or QRIS reference). During Know-Your-Customer (KYC) verification, we collect copies of your government-issued ID and proof of residence.

Information we collect automatically: Our mdg servers log your IP address, device type, browser version, and login timestamps. We track your gameplay activity—which games you play, bet amounts, outcomes, and session duration. We record all deposits, withdrawals, and balance changes. We use cookies and similar tracking technologies to remember your preferences and login status.

We at mdg do not collect biometric data, health information, or any sensitive personal data beyond what is necessary for account verification and payment processing.

How We Use Your Data on Our mdg Platform

We use the information we collect for the following purposes:

Account management: We verify your identity, process your deposits and withdrawals, and maintain your account balance and transaction history.
Payment processing: We share your payment details with our banking partners and payment processors to complete e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and virtual account transactions.
Legal compliance: We comply with anti-money-laundering (AML) and Know-Your-Customer (KYC) regulations by storing and reviewing your identity documents and transaction records.
Fraud prevention: We analyze your account activity to detect suspicious patterns, unauthorized access, or potential fraud.
Customer support: We use your contact information to respond to your inquiries and resolve account issues.
Platform improvement: We analyze gameplay data and user behavior to improve our mdg services, fix bugs, and optimize performance.

We at mdg do not use your data for marketing purposes without your explicit consent. We do not send promotional emails or SMS unless you have opted in. You can manage your communication preferences in your account settings at any time.

Note: Our mdg servers may be located outside your jurisdiction. By using our platform, you consent to the transfer and storage of your data in these locations, subject to the security measures described in this policy.

We at mdg share your data with third parties only when necessary to operate our platform or comply with law. These third parties include:

Payment processors: We share your payment details with Adyen, PayPal, or similar certified payment gateways to process deposits and withdrawals.
Banking partners: We share transaction information with local payment, online payment, e-wallet, mobile banking, and mobile-wallet operators (local payment, online payment, e-wallet, mobile banking, local payment) to complete transfers.
Compliance and legal authorities: We may disclose your information to government agencies, regulators, or law enforcement if required by law or legal process.
Game providers: We share minimal gameplay data with slot and arcade game suppliers (e.g., Spadegaming, Pragmatic Play) to settle game outcomes and verify fairness.

We at mdg do not sell your personal information to third parties for marketing or commercial purposes. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

We at mdg keep your data secure and share it only when necessary. Your privacy is not a commodity.

mdg privacy team

How We Protect Your Data on mdg

We at mdg use industry-standard encryption (SSL/TLS) to protect data in transit between your device and our servers. All personal information is stored on secure, firewalled servers with restricted access. Only authorized mdg staff—support agents, compliance officers, and system administrators—can view your account data.

We undertake regular security audits and penetration testing to identify and remediate vulnerabilities. We do not store full payment card details on our mdg systems; instead, we use tokenization and secure payment gateways operated by certified third-party processors.

We maintain data retention policies. Account information is retained for the duration of your mdg account plus seven years for regulatory compliance. Once this period expires, we delete or anonymize your data. You may request deletion of your account and associated data at any time by contacting our support team, subject to legal retention requirements.

Your Rights Regarding Data on mdg

You have the right to access, correct, and delete your personal information on mdg. You can update your name, email, phone number, and address in your account settings. You can request a copy of all data we hold about you by contacting our support team; we will provide this within 30 days.

You have the right to object to certain uses of your data. For example, you can opt out of promotional communications at any time. You can disable cookies in your browser settings, though this may affect mdg platform functionality.

We at mdg do not use automated decision-making or profiling to make decisions about your account. All account restrictions or closures are reviewed by human staff and communicated to you with explanation.

Cookies and Tracking on Our mdg Platform

We at mdg use cookies to remember your login status, language preference, and gameplay settings. These cookies are stored on your device and sent to our servers with each request. We use both session cookies (deleted when you close your browser) and persistent cookies (retained for future visits).

We also use analytics tools to track how users interact with our mdg platform. This data helps us understand which games are popular, where users encounter issues, and how to improve performance. We do not use this data to identify individual users; it is aggregated and anonymized.

You can disable cookies in your browser settings. However, disabling cookies may prevent you from logging into mdg or accessing certain features. We do not respond to "Do Not Track" signals, as there is no industry standard for their interpretation.

Contact Us About mdg Privacy

If you have questions about our mdg privacy practices, wish to access your data, or want to report a privacy concern, contact our support team via live chat, email, or SMS. We undertake to respond within 10 business days.

We at mdg may update this privacy policy from time to time. We will notify you of material changes via email and on-screen notification. Your continued use of mdg after changes take effect constitutes your acceptance of the updated policy.

This privacy policy is effective as of the date listed at the bottom of this page. If you have a privacy complaint that we cannot resolve, you may escalate to the data protection authority in your jurisdiction, if one exists.

Summary – mdg Data Protection Commitments

We at mdg collect personal information only to operate our platform, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with legal requirements. We protect your data using encryption, secure storage, and restricted access. We do not sell your information to marketers or data brokers.

We share your data with payment processors, banking partners, and legal authorities only when necessary. You have the right to access, correct, and delete your information. We use cookies to improve your mdg experience and analytics to understand platform usage.

If you have privacy questions or concerns, our support team is available to help. We undertake to handle your data responsibly and transparently according to this policy and applicable law.

Your data is encrypted in transit and at rest on our mdg servers.
We do not share your information with third parties for marketing purposes.
You can access, update, or delete your data at any time.
We comply with anti-money-laundering and Know-Your-Customer regulations.